What is a VPS account?

A VPS (virtual private server) is a "virtual computer" that runs on the Internet 24/7. This VPS uses Windows XP Professional. When you access this VPS from your personal computer (or any other computer), you can use the VPS just like a normal computer. The VPS has Internet Explorer, a Start menu, system tray with clock, etc., just like a computer. On this VPS you will run software (such as Metatrader 4) that needs to run 24/7 without interruption. The primary purpose of a VPS account is to give you a 24/7 "computer" that is always on, always accessible, extremely stable, and not dependent on your personal computer's condition or Internet connection.

How do I access my VPS?

You will use VNCViewer to connect to your VPS. All the download instructions are in the members' area and on the main support page and we will email them to you once your VPS set up is complete.

How many copies of MetaTrader 4 can I run?

Our VPS servers come standard with 512mb of RAM. This is plenty to run 1-5 copies of Metatrader 4 on a single VPS, depending on the quantity of charts open and which EA's are being used. Some Expert Advisors use more server resources than others, but you can generally run up to 5 accounts without any problem. The absolute maximum is 8 platforms, but we highly recommend only running 1-5 to maintain optimal speed.

Do I need to leave my computer on?

Absolutely not. The primary reason for using a VPS is because it is 100% independent from your computer and Internet connection. Our VPS servers run on extremely fast web servers in huge datacenters, far away from the normal bugs and glitches of a home computer. This is why we - and most Forex traders - use a VPS.

Why does a Forex trader need a VPS?

There are two reasons why the average Forex trader would use a VPS:

1) Many Forex traders run Expert Advisors or other automated trading strategies. These automated trading systems need to run 24 hours a day on a solid and stable platform to avoid problems with trade execution. By using a VPS, you are avoiding any typical glitches or problems found in a home computer or personal Internet connection. Also, the latency/ping time is much less running from a VPS allowing MetaTrader to catch quotes and execute trades faster.

2) Even if a Forex trader uses no automated systems and only trades manually, their personal Internet connection may be poor. Perhaps you use a wireless, satellite, or dial-up service. These types of Internet connections can drastically affect the performance of MetaTrader while it attempts to place orders on the market. By using a VPS for manual trading, you are eliminating any latency or connectivity issues your personal Internet connection may have.

Does it work on a Mac?

Yes, the VNC server allows you to connect using a web-based link in Safari. It will require you to have Java (www.java.com). Email us and we will you log in with a Mac.

What software can I run on the VPS?

Your VPS is like a normal computer, and you can run any software you want to on it. We recommend keeping it simple and only using it for Forex trading platforms, but technically speaking, it can run any software that a normal computer can. Remember that the memory is limited to 512mb, so you cannot run any programs that are extremely memory intensive.

What if I have problems with my VPS?

At Metatrader247.com we pride ourselves with quality service and support. We will do everything possible to ensure your problems are fixed as quickly as possible - just contact us for support.

What is the Single Account option?

The Single Account option is a new feature that we released in June 2011. It's designed for traders who want to automatically execute their signals on only 1 Metatrader4 account at a time.

Why is the Single Account option less expensive than a VPS?

This is a budget option that gives you automatic execution at the lowest possible cost. It's less expensive than a VPS subscription because you won't have access to a VPS. Your platform, along with other single account users' platforms, will be hosted on our servers.

How many signal providers can I use?

You can use as many signal providers as you want. The only restriction is that you can only run them on 1 trading account.

Will I have access to a VPS?

With the Single Account option, you won't have access to a VPS. Your platform, along with other single account users' platforms, will be hosted on our servers. We are the only ones who will have access to the server so it is completely secure and safe.

Will I have control of my account?

Yes, you will have full control of your trading account. You'll have access to a Web-based control panel to adjust risk settings and to enable or disable trading, anytime you want to. If you want to open, close, or modify any trades, you can do that from the MT4 platform on your PC.

Which USA Brokers are compatible with my signals?

Not all USA brokers are going to be compatible with all signal services. The following is a table of how each USA broker handles FIFO and no-hedging rule enforcement:

How can my favorite signal provider begin using your services?

First, you can email your favorite signal provider and let them know about the services that we offer. You can direct them to this page for more information. Then, let us know that you contacted them, and we can contact them directly. We'll tell them a bit more about the services that we offer, and then set up a trial so that they can try it out and see how it works.

What is the AutoSignals software?

AutoSignals is a software program that runs on your VPS account. It collects signals that are sent by your favorite signal provider and automatically executes them for you. It supports opening new trades, modifying existing trades, and closing trades. AutoSignals will only modify/manage the trades it originally opens - it will never interfere with your personal trading in the same account. AutoSignals gives you the power to control your own money management and lot sizes and to stop missing the signals from your signal provider.

Does Metatrader247.com provide the signals?

No, Metatrader247.com is NOT a signal service. We will never, ever make trading recommendations. Our job is to make sure that you are equipped to automatically execute the signals from your favorite signal provider. The Forex trading signals will never come from us.

Which brokers will it work with?

AutoSignals will only work with brokers that use the MetaTrader 4 trading platform. If your broker supports multiple platforms (example: FXCM and Forex.com) your trading account MUST be set up with the Metatrader 4 platform to be compatible with AutoSignals.

How many trading accounts can it trade?

Each AutoSignals installation/license can trade up to 8 trading accounts, but we highly recommend only running 1-5 to maintain optimal speed.

How many signal providers can I use?

As many as you like! However, you should be aware of the strategies and trading frequency of any signal provider you use. Be careful not to allow yourself to get into so many trades simultaneously that you risk a margin call.

Is this a managed account?

No, not in any way, shape or form. A "managed account" is fully supervised and managed by a human trader who makes trading decisions that you have no control over. AutoSignals leaves you fully in control of your own account. Signals from your signal provider can be automatically executed, but you fully control the lot sizes and money management, you can adjust stop losses or take-profits manually, or even close trades early if you don't like the trade. AutoSignals provides automatic execution of the signals, but the account is still 100% under your control and is your responsibility.

Can I control my lot sizes and money management?

Yes, there are 4 primary methods of setting lot sizes:

1) Fixed lots
     (example: 1.25 lots)

2) % of Account Risk on a per-pip basis
     (example: $5,000 account risking .04% per-pip will risk $2 per pip. i.e. 0.20 lots)

3) % of Account Risk on a per-trade basis
     (example: $5,000 account risking 2% per trade, will risk $100. A signal with a 75-pip stop loss will trade 0.13 lots.)

4) Follow Provider
     (example: Signal Provider is trading a $10,000 account and enters a trade for 1.00 lots. You are using "100% Follow Provider" so your risk level will match theirs. You have a $1,000 account that will trade 0.10 lots. If you are using "50% Follow Provider" it will trade .05 lots, or at "200% Follow Provider" it will trade .20 lots. This is ideal for signal providers who trade a variety of lot sizes - the lot sizes in your account will vary as well, but always be proportional.)

You can adjust your lot size / money management settings anytime you want to from the AutoSignals software. You can use a distinct lot size/money management setting for every signal service and trading account you are using!

Can I edit trades that are automatically executed?

Yes, trades that are executed appear in your MetaTrader 4 platform like all other trades you place. You can fully manage your trades, adjust stop losses and take-profits, close part of the trade or close the whole trade anytime you like. If you close a trade early, future signals (modifications) for that trade will simply be ignored!

Does AutoSignals support partial closes?

Yes, if a signal provider closes a portion of their trade (for example, 50%), AutoSignals will close the same % of your trade as well. If it cannot (for example, you only have .01 lots open, so closing a portion of it isn't possible) then it will close the whole trade. If it can, but not exactly, it will round up to the nearest possible lot size (for example: You have .03 lots open and a signal arrives to close 50%. It will close .02 lots.).

How do I follow my trading account and watch the trades?

There are two easy ways to watch your trades:

1) On your VPS. Your VPS account runs the MetaTrader platform and you can view it anytime you like on your VPS.

2) On your computer. Log into your trading account using the MetaTrader platform on your personal computer and you can watch the trades without accidentally disabling or changing your AutoSignals program. Yes, it is perfectly ok to log into the same trading account from multiple computers without any problems.

Can I run AutoSignals on my home computer or another VPS?

No. Due to various reasons (support, maintenance, performance quality, licensing etc.) the AutoSignals software will only work on the Metatrader247.com VPS service.

What if I have problems with AutoSignals?

Please contact us immediately. It is our job to fully support and assist you with any trouble you experience with the AutoSignals software.

Do you sell Expert Advisors?

No, we do not sell any Expert Advisors ourselves, and we do not accept payment or process payments for Expert Advisor sales. All EA's are sold directly through the sales vendor (such as ClickBank, Plimus, or the vendor who produced the EA). Any questions about the sales process or terms and conditions should be directed to the vendor.

If I buy an Expert Advisor, will you install it for me?

We sure will! The MT247 team offers installation of any expert advisor, updating settings, troubleshooting, etc. All you need is the Expert Advisor Support subscription. Click here to purchase now.

What if I have trouble with an EA I am using?

It is very rare that your VPS will cause a problem with an EA that you're using. Your first action should be to check the error log files and contact the Vendor that you purchased the EA from. If it is suggested that your VPS is causing the problem, give us all the details and we'll check into it.

Who is Metatrader247.com?

MT247 is a company dedicated to providing quality services and support to Forex traders. We found a great need in this market for quality VPS hosting and support, and the desire of many traders to stop missing signals from their signal providers. From this need, MT247 and the AutoSignals software were born.

Our focus is on quality support that you won't find anywhere else. Our rare characteristic is that we really do care for our clients and we will take as much time and effort that is needed to ensure that quality services and support are always offered, no matter the cost.

What level of Forex experience do you have?

All of our staff is required to take our Forex training course, along with the school at www.babypips.com. They are all required to practice trading on demo accounts, use Expert Advisors of their choice and experiment with trading ideas. This "training" that our staff goes through helps them to understand YOU and your position as a trader; along with the decisions, emotions and situations that the average Forex trader experiences.